5d Planner Login
In case you've subscribed, created several projects and all of a sudden can no longer see your projects or subscription on your iOS device, keep reading.
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Please check if that description suits your case:
You've installed an app from the AppStore, opened it and started creating projects or purchasing subscription right away. You never created an account on Planner 5D.
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If that's what happened to you, here's good news. You can easily access an account with your projects and subscriptions. All you need to do is Change user.
- Tap on a Profile icon -> Edit -> Change user.
- On the login screen use the iCloud option (there's a little icon of a blue cloud. Use it).
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Check if your projects and subscription are there.
If that didn't help, here's what you'll need to do:
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- If you've purchased a subscription on our Web platform – find an email with the receipt. It always gets delivered to an email you've entered upon making a purchase. Send a screenshot of that email to our Support team. They'll help you find and regain access to your account.
- If you've purchased a subscription in our iOS app – сontact us directly from the app. Tap the Profile icon -> Report a problem.
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